For example, each queue can serve a distinct purpose, service, or location. A practical scenario could be within a financial institution, where the Queue Controller is utilised for opening new accounts, another for mortgages, and yet another for insurance applications.
App administrators possess the capability to create unlimited queues and exercise control over user positions within the queues, enabling them to move users up or down as well as add or remove users from any particular queue.
This queue controller feature proves highly effective in managing the number of individuals waiting in a queue at a detailed level. Certain establishments face limitations such as space constraints or security protocols, which impose a maximum limit on the number of individuals allowed to wait in line for a service.
By leveraging this module, app administrators can efficiently automate the queue management process. They can establish precedence among users and automate notifications as users progress towards the top of the queue, all without requiring users to be physically present at the location until their designated time approaches.
Users receive SMS and push notifications regarding queue activities. These notifications include updates on their position changes, deletions from the queue, or when they are moved to the back of the line. This feature empowers users to carry out other tasks while waiting. For instance, if they are initially number 40 in the queue, they can run errands and return to the establishment when their position advances, say, to number 5.
App administrators can also provide reasons to users explaining why they were moved or deleted from the queues, enhancing communication and transparency between the app and its users.
